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Privacy Policy

Privacy Policy

Protecting your personal information is important to us. Raab Vitalfood GmbH strictly complies with data protection laws. Personal data is collected on this website only to the extent that is technically necessary. Collected data is never sold or otherwise shared with third parties.

The policy below describes the measures we take to protect your data and what kind of data is collected for what purpose.

Scope of this Privacy Policy

This policy explains how we handle personal information disclosed to us as a consequence of your usage of Raab Vitalfood GmbH’s website and service. The scope of this policy further includes Raab Vitalfood GmbH’s usage of personal data obtained from our business associates. Usage of any data by entities other than Raab Vitalfood GmbH who are neither employees nor agents of Raab Vitalfood GmbH is not the subject of this policy.

General information and right of objection

According to the German Telemedia Act (Telemediengesetz), any supplier is obliged to provide you as a customer with detailed information regarding the nature, extent and purpose of its collection, handling and use of your personal data necessary to fulfil orders, and pertaining to your right of objection against the use of your anonymised usage profile. Your personal data stored by us is kept confidential and shared with our associated companies only to the extent necessary in order to fulfil your order. Your data will not be shared with any company outside the company group.

Use of our website

When you visit our website, information is sent automatically through your browser to the server our website is hosted on. This information is stored in a log file. This information includes: Your device’s IP address, date and time of your access, the length of your stay, the website from which the access was made, which browser you used and which operating system you use. Please note that for the purpose of streamlining your shopping experience and in order to process the contract at a later stage, the connection owner’s IP data is stored along with your name, address, telephone number, e-mail address and credit card number. The data you provide is required to fulfill the contract or to carry out pre-contractual measures. We cannot conclude the contract between you and us without this data. No data is transferred to third parties, with the following exceptions: credit card data is transferred to processing payment service providers; data is also transferred to transport companies commissioned by us to deliver the goods as well as to our tax advisor to fulfill tax obligations.

If you cancel the shopping process, the data stored by us will be deleted. If a contract is completed, all data originating from the contractual relationship is stored until the end of the retention period under fiscal law.

The data, name, address, item details and date of purchase remain stored until the end of product liability. Data processing is carried out in accordance with the statutory provisions, in particular Article 6 paragraph 1 a and b of the GDPR.

Reviews

You have the option of posting, commenting or rating on our website. In this case, we store your IP address for security purposes. If your post violates applicable law, we want to track your identity.

User rights

As a user, you may request to receive information about which personal data is stored about you. You can revoke any consent you may have given to the processing of your data at any time. You have the right to have incorrect data corrected and to have your personal data blocked and deleted, if there is no legal obligation to retain the data. To exercise these rights, please contact datenschutz@raabvitalfood.de.

Special notes regarding contact fields on the “Contact us” page

Please note that we exclusively use the personal data transmitted through this form in order to process your specific enquiry. Depending on the scope of your enquiry this data may also be stored and processed. You can withdraw your consent to any further processing of this personal data at any time. No data is transferred to third parties.

Usage of email newsletter subscription data

You have the option of subscribing to our newsletter. By selecting the Subscribe button you explicitly agree to subscribe. We will use the e-mail address you provided to send you our newsletter at regular intervals and to inform you about our offers. The only requirement for receiving the newsletter is to provide an e-mail address and your name. We need this information in order to verify that you are the owner of the given e-mail address. We store the IP address and the date and time of your registration. Further data will not be collected on our part. The collected data will be used exclusively for sending our newsletter. No data is transferred to third parties. The processing of your data is based on your consent in accordance with Article 6 GDPR.

 

You may unsubscribe from the newsletter at any time by following the link inside the newsletter or by emailing datenschutz@raabvitalfood.de.

Integration of the Trusted Shops Trustbadge

We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops products to customers after placing an order.

This serves the protection of our legitimate interests in the optimal marketing of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.

With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit.

Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.

Cookies

Cookies are files that we save on your hard drive, not on our server. Cookies contain data that make navigation easier and help you avoid having to enter your full registration details every time you use the website. Cookies can also be used to make our advertising content more relevant to your individual interests, subject to your consent; to facilitate orders pertaining to offers and services; and to notify you about special offers and new products, subject to your consent. You can prevent your web browser from accepting cookies and saving them on your hard drive in your browser settings. To find out how this works in your particular browser, please check the help section in your browser. If you disallow cookies, you may not be able to make full use of all our offers. Raab Vitalfood GmbH saves the data we collect from you as cookies on your hard drive and accesses the data on your next visit, subject to your consent.

Google Analytics

This offer uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies, which are text files saved on the user’s device in order to analyse their usage of the website. The usage data generated by the cookie is typically sent to a Google server in the United States, where it is stored.

However, if IP anonymisation has been activated on this website, the IP addresses of Google users within the European Union or in countries party to the Agreement on the European Economic Area are shortened before they are sent. Only in exceptional cases is the full IP address sent to a Google server in the United States before being shortened. IP anonymisation has been activated on this website. Google will, on behalf of the website owner, use this data to analyse website usage, compile website activity reports, and deliver additional services pertaining to the usage of the website and the internet to the website owner.

The IP address submitted to Google Analytics by your browser will not be merged with other Google data. Users can prevent cookies from being stored through the settings of their web browser; however, this offer notifies users that they may not be able to make use all website features if they do so. Users can also prevent the cookie-generated data based on their website usage (including their IP address) from being registered and processed by Google by downloading and installing the browser plugin available at the following URL: http://tools.google.com/dlpage/gaoptout.

Instead of installing the browser addon or if you are using a mobile browser, you can click on this link to prevent Google Analytics from collecting your data within this website in the future. This will store an opt-out cookie on your device. In case you delete your cookies, you will need to click on this link again.

Facebook and Instagram

Our website uses social plugins (“plugins”) provided by social networking sites facebook.com and instagram.com, managed by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). Plugins are recognisable by one of the Facebook logos (white letter “f” on a blue tile or a “thumbs up” symbol) or by a “Facebook Social Plugin” label or by the Instagram logo. For a list and images of Facebook Social Plugins, please see: http://developers.facebook.com/plugins.

When you open a page of our website that contains such plugins, your browser establishes a direct connection to Facebook’s servers. The plugin content is sent from Facebook directly to your browser, which implements it on the web page. Consequently, the scope of data collected by Facebook is not within our sphere of control; the following information is based on our knowledge:

By implementing the plugins, Facebook becomes aware of the fact that you opened the relevant page on our website. If you are logged into Facebook or the provider of any such plugin, Facebook can associate your visit with your Facebook account. If you interact with the plugins, e.g. the “Like” button, or leave a comment, the relevant information is sent directly from your browser to Facebook, where it is stored. If you are not a member on Facebook, it is still possible for Facebook to register and store your IP address.

To learn more about the purpose and scope of the collection, handling and usage of data by Facebook, as well as your relevant rights and settings available to protect your privacy, please refer to Facebook’s data policy: http://www.facebook.com/policy.php.

If you are a member on Facebook and would not like Facebook to collect and associate with your account any personal data through your usage of our website, you need to log out from Facebook before visiting our website.

You may also block Facebook Social Plugins using a browser addon such as Facebook Blocker.

(Source:http://rechtsanwalt-schwenke.de/das-rechtliche-risiko-bei-facebooks-like-button-inkl-muster-fuer-die-datenschutzerklaerung/)

Pinterest

Our website uses social plugins (“plugins”) provided by social networking site pinterest.com, managed by Pinterest Europe Ltd.
Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest”). Plugins are recognisable by the Pinterest logos (white letter “p” on a red circle) or by a “Pinterest Plugin” label.

When you open a page of our website that contains one of these plugins, your browser establishes a direct connection to Pinterest’s servers. The plugin content is sent from Pinterest directly to your browser, which implements it on the web page. Consequently, the scope of data collected by Pinterest is not within our sphere of control.

To learn more about the purpose and scope of the collection, handling and usage of data by Pinterest, as well as your relevant rights and settings available to protect your privacy, please refer to Pinterest’s data policy: https://policy.pinterest.com/en/privacy-policy

Changes to this Privacy Policy

Raab Vitalfood GmbH reserves the right to make changes to this Privacy Policy in the future. We will notify you of any changes pertaining to the usage of your personal data via a highly visible notice on our website.

If you have any further questions regarding the protection of your data, please contact us directly:

datenschutz@raabvitalfood.de or fill in our contact form here.