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Cancellation Policy

If you are a consumer as defined by the German Civil Code (§ 13 BGB), i.e. if your purchase is not made primarily in pursuance of your commercial or independent professional activities, you have a right to cancellation subject to the provisions below: You are entitled to withdraw from this agreement without giving any reason within a period of 14 days. The cancellation period lasts 14 days after you or a third party, other than the carrier and indicated by you, has acquired the material possession of the goods.

In order to make use of your right to cancellation, you must notify us,

Company: Raab Vitalfood GmbH

Adress: Rudolf-Diesel-Str. 10, 85296 Rohrbach, Germany

Email: info@raabvitalfood.com

Fax: +49 (0)8442-9563-48

in a clear statement (e.g. via posted letter, fax or email) about your decision to withdraw from this agreement.

You may use the attached sample form for your cancellation notice, however, it is not mandatory. In order to meet the cancellation deadline, it is enough to send your cancellation notice before the cancellation period ends.

What happens after you cancel: After you withdraw from this agreement, we are obliged to reimburse you with any payments we have received from you, including any shipping fees (except any additional cost caused by your choice of shipment method other than the cheapest available standard delivery option offered by us), without undue delay, at the latest within 14 days after we receive your cancellation notice. Unless explicitly agreed otherwise, we will reimburse you in the same currency you used in the original transaction, and you will not incur any fees for this reimbursement in either case.

We reserve the right to withhold reimbursement until we have received the returned goods or you have provided a proof for having sent the goods back to us, whichever is earlier. You are obliged to send back or hand over the goods to us without undue delay, at the latest within 14 days after notifying us of your cancellation. In order to meet the deadline, it is sufficient to send the goods within the period of 14 days. You bear the direct cost for the return shipments. You are only liable for any reduction in the value of the goods if it is due to handling the goods in a way that is not necessary to ascertain their nature and functioning.

If you are a consumer as defined by the German Civil Code (§ 13 BGB), i.e. if your purchase is not made primarily in pursuance of your commercial or independent professional activities, you have a right to cancellation subject to the provisions below: You are entitled to withdraw from this agreement without giving any reason within a period of 14 days. The cancellation period lasts 14 days after you or a third party, other than the carrier and indicated by you, has acquired the material possession of the goods.

In order to make use of your right to cancellation, you must notify us,

Company: Raab Vitalfood GmbH
Address: Rudolf-Diesel-Str. 10, 85296 Rohrbach, Germany
Email: info@raabvitalfood.com
Fax: +49 (0)8442-9563-48

in a clear statement (e.g. via posted letter, fax or email) about your decision to withdraw from this agreement.

You may use the attached sample form for your cancellation notice, however, it is not mandatory. In order to meet the cancellation deadline, it is enough to send your cancellation notice before the cancellation period ends.


Sample Revocation Form